Responsible Gaming

At 50 Crowns Casino, responsible gaming means keeping gambling enjoyable, controlled and within your personal limits. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or escape difficult feelings. This page explains practical steps you can take to stay in control, identify signs that gambling may be becoming harmful and find support if you need a break.

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Our responsible gaming approach

Gambling involves risk, and game outcomes are determined by chance. No strategy can guarantee a win, recover previous losses or change the result of a game. Past results do not predict future results. Before playing at 50 Crowns Casino, consider whether gambling fits comfortably within your budget and whether you can accept losing the money you choose to spend.

Review contents

Our responsible gaming approach Set limits and take control Recognise the warning signs Support, age requirements and account safety

A responsible approach starts with making decisions before you play. Set a spending amount and a time limit in advance, then treat those limits as firm boundaries. Only use money that is available for entertainment after essential costs have been covered. Do not use money needed for rent, bills, food, education, debt repayments or other important commitments.

Gambling while affected by alcohol, drugs, tiredness, stress or strong emotions can make it harder to make balanced decisions. If you are upset, frustrated or trying to change your mood, take a break rather than continuing to play. You should also avoid borrowing money, selling belongings or using credit to fund gambling.

Practical safer gambling habits

Set a budget before you start and do not increase it during a session.
Set a time limit and take regular breaks away from your screen.
Keep gambling separate from everyday spending and essential expenses.
Never chase losses by increasing stakes or playing for longer.
Do not gamble when you are under the influence of alcohol or other substances.
Remember that a win is not guaranteed and a loss cannot be recovered by continuing.
Keep your account secure and do not allow other people to use it.
Avoid gambling when you are angry, distressed, lonely or experiencing financial pressure.

Responsible gaming is a personal responsibility, but you do not need to manage concerns on your own. If gambling no longer feels enjoyable or controlled, stopping early and seeking support can help prevent further harm. Asking for help is a sensible step and does not require you to wait until a serious problem develops.

Set limits and take control

Limits can help you make decisions before emotions or game play influence your behaviour. Depending on the features available to your account, you may be able to set or request controls relating to deposits, spending, losses, session time or access to your account. Review the available account tools and choose limits that reflect your real budget, not the amount you hope to win.

Create a personal plan

Decide how much money you can afford to spend over a set period.
Choose how long each session will last and write down when you will stop.
Set a maximum amount that you are prepared to lose without affecting other expenses.
Avoid changing your limits during a session or after a loss.
Check your gambling activity regularly so you understand how much time and money you are using.
Keep a record of gambling expenditure alongside your normal household budget.
Take regular breaks and spend time on activities that do not involve gambling.
If the available controls do not provide enough support, stop playing and request a longer break or account closure.

A limit is useful only when you respect it. If you find yourself trying to work around a limit, opening additional accounts, hiding gambling activity or continuing through another payment method, this may be a sign that you need stronger support. Stop gambling and consider asking for a temporary or permanent restriction on your account.

Taking a break or closing your account

You can choose to take a break from gambling whenever you wish. A break may be useful after a stressful period, a significant loss or any time gambling no longer feels like a controlled form of entertainment. If you believe you may be at risk of gambling harm, consider using the strongest available account restriction rather than relying only on willpower.

If you request self-exclusion, account closure or another restriction, follow the instructions provided through the relevant account or support process. Do not create a new account or use another person's account while a restriction is active. Account restrictions may not remove obligations that have already been created, so review any applicable account information and terms before making a request.

If you are unable to stop when you intended to, log out and move away from the device. Tell a trusted person that you are taking a break and ask them to support your decision. Removing saved payment methods, blocking gambling websites or applications and avoiding gambling-related advertising may also help you maintain a break.

Recognise the warning signs

Gambling harm can develop gradually. It may affect finances, relationships, work, study, sleep and emotional wellbeing. You do not need to wait until a serious problem develops before taking action. Even one or two warning signs can be a good reason to pause and speak with someone you trust.

Possible warning signs affecting time and money

Spending more time or money gambling than you planned.
Trying to win back money after a loss, often called chasing losses.
Increasing your stakes because previous amounts no longer feel exciting.
Gambling with money set aside for bills, food or other necessities.
Borrowing money, using credit or selling possessions to continue gambling.
Believing that a win is due, guaranteed or necessary to fix a financial problem.
Missing work, study, appointments or other responsibilities because of gambling.
Finding it difficult to concentrate because you are thinking about gambling.

Possible warning signs affecting wellbeing and relationships

Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, losses or account statements from family or friends.
Arguing with people close to you because of gambling.
Gambling to cope with sadness, stress, loneliness, boredom or other difficult feelings.
Feeling regret after gambling but returning to play soon afterwards.
Trying to stop but being unable to do so without help.
Using gambling to escape problems rather than for occasional entertainment.
Feeling that gambling has become a priority over important personal commitments.

If any of these signs sound familiar, stop gambling and take practical steps immediately. Log out, remove access to payment methods where possible, tell a trusted person what is happening and request an account restriction. Avoid making decisions about gambling while distressed. A qualified support professional can help you understand your options without judgement.

If gambling is causing immediate danger, serious financial hardship, threats, thoughts of self-harm or risk to another person, seek urgent help from local emergency services or an appropriate crisis service. Your immediate safety should always come first.

Support, age requirements and account safety

If you are concerned about your own gambling, speak openly with someone you trust, such as a partner, family member, friend, doctor, counsellor or mental health professional. You can also contact a gambling support service available in your Australian state or territory. These services can provide confidential guidance about gambling, finances, relationships and emotional wellbeing.

You do not have to prove that your gambling is serious before asking for help. Support may include talking through what has happened, preparing a spending plan, managing urges, addressing debt concerns or deciding whether self-exclusion is appropriate. If you are helping another person, focus on calm and respectful communication, encourage professional support and avoid lending money to fund gambling.

Protect your account and personal information

Use a strong, unique password and keep it private.
Do not share your login details, payment information or verification documents.
Log out when using a shared or public device.
Check account activity and report anything you do not recognise through the available support process.
Do not permit another person to gamble through your account.
Keep children and other unauthorised people away from gambling devices and accounts.
Use available device and payment controls to reduce unauthorised access.
Update your account security details if you believe someone else may have accessed them.

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Do not gamble if you are under the legal age or if you are not permitted to use the service under applicable Australian law. Parents and guardians should use device, payment and account controls to help prevent minors from accessing gambling services.

This information is general in nature and is not financial, legal or medical advice. Gambling rules and support options can vary between Australian states and territories. Check the requirements that apply to you and seek independent professional advice when needed. If you have questions about responsible gaming tools, use the support options provided through 50 Crowns Casino and ask for assistance before continuing to play.